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TrustPointRestorationWater · Fire · Mold

Our Services

What should you do when water damages your Nashville home?

Emergency extraction, structural drying, and repair after burst pipes, appliance failures, storm water, and sewage backups. We answer the phone around the clock.

Call (615) 880-8060Free inspection

Short answer

The first hour matters more than any other. Shut off the water at the source, cut power to affected rooms if it is safe to reach the panel, and call a restoration contractor before you start pulling up carpet. Water damage becomes mold in roughly 24 to 48 hours, so the goal is to get the water out and the structure drying the same day. TrustPoint Restoration responds 24/7 across Nashville and Middle Tennessee with IICRC-certified technicians. Call (615) 880-8060.

Most water damage does not announce itself. A supply line behind a washing machine gives out while nobody is home, a water heater lets go in a finished basement, or a slow leak under a bathroom vanity soaks the subfloor for a month before the flooring starts to cup. By the time it is visible, the water has usually traveled further than it looks.

That is the part homeowners tend to get wrong. Water moves through building materials by capillary action, wicking sideways into drywall, up into studs, and under flooring that still looks dry on the surface. A moisture meter tells a very different story than your eyes do. Drying only the visible wet spot leaves the rest of the assembly damp and sets up the mold problem you were trying to avoid.

Our job is to find the full extent of it, remove the water, and dry the structure back to a documented dry standard. We use moisture meters and thermal imaging to map how far the water actually went, then set containment, extraction, and drying equipment sized to the space. We document the readings daily so there is a record for you and for your adjuster.

Why it matters

What is actually at stake

Mold starts in 24 to 48 hours

Given moisture, an organic food source like paper-faced drywall, and normal indoor temperatures, mold can begin colonizing within a day or two. Fast, complete drying is the only reliable way to prevent it. This is why we would rather come out and find nothing than come back in a week to a bigger job.

Water damages what you cannot see first

Subfloor, sill plates, insulation inside wall cavities, and the underside of hardwood take on water before the finished surfaces show it. Those are also the expensive things to replace. Catching them while they are merely wet is the difference between drying a wall and rebuilding it.

Documentation decides insurance claims

Adjusters work from evidence. Moisture readings, photographs, equipment logs, and a written scope carry a claim. A homeowner who has already torn out the wet materials before anyone documented them has a much harder conversation.

Our Process

How we handle water damage restoration

  1. 1. Emergency call and dispatch

    We answer 24 hours a day and walk you through stopping the source before we arrive. If the situation is unsafe, that conversation starts with the power and the water main, not with scheduling.

  2. 2. Inspection and moisture mapping

    We meter the affected materials and use thermal imaging to trace where the water traveled. That determines the real scope, which is almost always larger than the visible wet area.

  3. 3. Water extraction

    Standing water comes out first with truck-mounted or portable extraction. Saturated carpet pad and unsalvageable porous materials come out with it, because they will not dry in place.

  4. 4. Structural drying

    We set air movers and dehumidifiers sized to the volume of the space and the amount of water in the materials. Wall cavities and floor assemblies often need to be opened or vented to dry from the inside.

  5. 5. Daily monitoring

    We come back and take readings until the materials hit a documented dry standard, adjusting equipment as things dry unevenly. Drying is finished when the meter says so, not when the surface feels dry.

  6. 6. Repair and reconstruction

    Once the structure is dry we put it back: drywall, paint, trim, flooring, and cabinetry as the scope requires. One contractor start to finish means nobody is arguing about where mitigation ended and repair began.

What to look for

Signs worth a call

  • Staining or a spreading ring on a ceiling or wall
  • Flooring that is cupping, buckling, or lifting at the seams
  • A persistent musty smell with no visible source
  • Paint or wallpaper bubbling away from the wall
  • A water bill that jumped without a change in use
  • Warm or damp spots on a slab floor

Common mistakes

What tends to make it worse

  • Waiting to see if it dries on its own

    Interior air rarely pulls enough moisture out of a saturated wall assembly to matter. The surface dries, the cavity does not, and the problem moves out of sight instead of going away.

  • Renting a shop vac and a box fan

    Extraction removes bulk water, but drying is a dehumidification problem. Blowing room air across wet materials without pulling the moisture out of that air mostly relocates it to somewhere else in the house.

  • Tearing out materials before anything is documented

    Demolition before photographs and moisture readings weakens the insurance claim. Take pictures first, or better, let the contractor document it before anything moves.

  • Treating sewage like clean water

    Category 3 water carries pathogens. It needs containment, protective equipment, disposal of porous materials, and antimicrobial treatment. It is not a mop-and-fan job at any size.

When we are not the right call

Some situations need a different trade first. An active plumbing leak needs a plumber to stop the source before drying can start. Rising flood water from a creek or river is usually excluded from a standard homeowners policy and falls under separate flood coverage, which changes how the claim works. If the structure has been compromised, a structural engineer should look at it before anyone works inside. We will tell you when that is the call rather than starting equipment on a job that is not ready.

Testimonials

What Our Clients Say

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FAQ

Water Damage Restoration questions

How fast can you get to my house?
We dispatch 24 hours a day across Nashville and Middle Tennessee. Call (615) 880-8060 and we will give you a straight answer on arrival time for your address, plus what to do in the meantime.
Does homeowners insurance cover water damage?
Most policies cover water damage that is sudden and accidental, such as a burst supply line or a failed water heater. Gradual leaks, long-term seepage, and rising flood water are typically excluded, and mold is often covered only when it results from a covered loss. Check your own policy for specifics. We document the loss thoroughly either way, which is what an adjuster works from.
How long does drying take?
Three to five days is typical for a contained residential loss. Dense materials like hardwood, plaster, and concrete take longer. We monitor daily and stop when the materials reach a documented dry standard rather than working to a fixed schedule.
Do I have to move out during the work?
Usually not. Most jobs are contained to the affected area and families stay in the home. Equipment does run continuously and it is loud. Sewage losses and large-scale damage are the cases where staying elsewhere makes more sense, and we will say so plainly.
Should I pull up the wet carpet myself?
Photograph everything first. Carpet pad that has been soaked generally cannot be saved and comes out, but the carpet itself can sometimes be dried in place and reinstalled. Let it be documented before it goes to the curb so the claim reflects it.
What does water damage restoration cost?
Published 2026 cost guides put mitigation at roughly $3 to $7.50 per square foot depending on the water category, with typical whole-job figures landing between about $1,400 and $6,400. Your out-of-pocket cost is often just the deductible when the loss is covered. Our inspection is free and produces a written scope.

Service Areas

TrustPoint Restoration Service Areas

We dispatch around the clock across twelve Middle Tennessee cities. Every one of them has a page covering water, fire, and mold, not just water.

Damage gets worse with time

If you have water where it should not be, the clock is already running. Call TrustPoint at (615) 880-8060, day or night.

Call (615) 880-8060Request a free inspection