About Us
What kind of restoration company is TrustPoint?
Locally owned, IICRC certified in water and mold, and built to answer the phone at two in the morning.
Short answer
TrustPoint Restoration is a locally owned restoration contractor based in Nashville, Tennessee, serving twelve cities across Middle Tennessee. We handle water damage restoration, fire and smoke damage restoration, and mold remediation for residential and commercial property, including the reconstruction afterward. Owner Brady Bushman holds IICRC certification in water damage restoration and applied microbial remediation, and we are licensed and insured.
Restoration is a business people only find when something has gone wrong. Nobody researches water damage contractors on a good day. They call at eleven at night with a ceiling coming down, or on a Sunday morning with three inches of water in a finished basement, and what they need first is somebody who picks up.
That shapes how we run. We answer around the clock, and the person you talk to can tell you what to do in the next ten minutes before anyone is on site. Shut this valve. Kill the power to that room if you can reach the panel safely. Do not pull up the carpet yet, photograph it first.
The work itself is less dramatic than people expect. Most of it is measurement. Where did the water actually go, how wet is the material, what is the moisture reading today against yesterday. Restoration done properly is a documented process with a defined end point, not a judgment call about whether something feels dry.
We handle water, fire, and mold, and we do the reconstruction ourselves. That last part matters more than it sounds. When mitigation and repair are split between two companies, the seam between them is where things get missed and where the arguments happen. One contractor start to finish means one party is responsible for the outcome.
Who you will meet
Brady Bushman
Owner
TrustPoint Restoration is Brady Bushman’s company, and on most jobs he is the one who shows up to look at the damage. That is unusual in restoration, where the person who sells the job and the person who scopes it are often two different people with two different sets of numbers.
It also shapes how the work gets quoted. When the owner takes the moisture readings himself, there is nobody in the middle guessing at what the meter said, and no incentive to write a bigger scope than the readings support.
The crew
Who Else Shows Up
Milton
Before TrustPoint, Milton worked in plumbing and taught elementary school. That patience and people-first approach is what you want when water or mold hits your home. He is respectful, he communicates well, and he takes care of your belongings as though they were his own.
Riley
Riley brings years of hospitality experience, with a background in service and construction behind it. He knows how to make people feel taken care of. He communicates clearly, he protects your space, and he makes the process feel less like hiring a contractor and more like having someone on your side.
How we work
Why Property Owners Trust Us
We answer the phone
Twenty-four hours a day, including weekends and holidays. Damage does not keep business hours, and the first hour is the one that decides how big the job becomes.
We measure instead of guessing
Moisture meters and thermal imaging determine the scope, and daily readings determine when drying is finished. A surface that feels dry is not evidence, and we do not treat it as evidence.
We document for the claim
Photographs, readings, equipment logs, and a written scope. Adjusters pay from evidence, and the homeowner should not be the one assembling it.
We fix the cause, not the stain
Mold that returns is mold whose water source was never corrected. If the real fix belongs to a roofer or a plumber, we say so rather than selling work that will not hold.
We tell you when you do not need us
Some jobs are small enough to handle yourself and some belong to a different trade first. We would rather give that answer than write a scope for work that is not warranted.
Water damage, fire and smoke damage, and mold remediation for homes and businesses across twelve Middle Tennessee cities. IICRC-certified in water and mold, licensed and insured, with reconstruction handled in house and a free inspection before any scope is written.
Testimonials
What Our Clients Say
Brady and his team were amazing! What started as a small toilet leak turned into a two room remodel. From start to finish, Brady was the best! Communication and attention to detail were stellar. I had many questions and changes along the way and he was always informative and accommodating. Thank you so much Brady! Can’t wait to start another project with you!
Trust Point Restoration exceeded my expectations from start to finish. Brady and his team were professional, honest, and incredibly responsive throughout the entire process. From the first phone call to the completion of the work, they kept me informed every step of the way and made sure everything was handled correctly. What impressed me most was Brady's commitment to customer service and attention to detail. He genuinely cares about his customers and takes pride in the quality of work his company delivers. The team showed up on time, communicated clearly, and treated our property with respect. If you're looking for a restoration company that operates with integrity and stands behind its work, I highly recommend Trust Point Restoration. Brady and his team provide exceptional service, and I would not hesitate to use them again or recommend them to family and friends. Thank you, Brady, for a true five-star experience!
Brady and his team are outstanding. As a Real Estate Broker, I am mindful to recommend just anyone. I don't mind recommending Trustpoint. Brady showed up on time every time he came by. He was professional, thorough, and maintained documentation of the project start to finish. Water, fire, and mold are all very stressful. Brady and his team took the stress out of the process.
I highly recommend TrustPoint for any restoration services. The owner, Brady, came out to handle water damage at one of my properties and was incredibly prompt and knowledgeable. He walked me through the process, and the service was completed faster than expected.
TrustPoint Restoration (Brady) was great to work with! Great communication and high quality mold remediation work in Donelson. Highly recommend.
FAQ
Frequently asked questions
What areas does TrustPoint serve?
What does IICRC certification mean?
Do you do the repairs too, or only the drying?
Do you work with insurance companies?
Is the inspection really free?
Do you handle commercial property?
Service Areas
TrustPoint Restoration Service Areas
We dispatch around the clock across twelve Middle Tennessee cities. Every one of them has a page covering water, fire, and mold, not just water.
- Nashville, TNDavidson County
- Brentwood, TNWilliamson County
- Franklin, TNWilliamson County
- Murfreesboro, TNRutherford County
- Smyrna, TNRutherford County
- La Vergne, TNRutherford County
- Hendersonville, TNSumner County
- Gallatin, TNSumner County
- Goodlettsville, TNDavidson County
- Mount Juliet, TNWilson County
- Spring Hill, TNMaury County
- Columbia, TNMaury County
Don’t Let Damage Get Worse — Act Now
Water spreads, soot sets in, and the EPA says wet materials dried within 24 to 48 hours usually do not grow mold. The sooner we look at it, the smaller the job stays. The inspection is free.